Jetmaster Warranty Statement

All Jetmaster products, – fireplaces, barbeques, slow combustion stoves and gas grills, as well as all related accessories and optional extras are guaranteed to be free from defects in material and workmanship for a period of 12 months from date of purchase.  This warranty is subject to the appropriate use of the product in a domestic environment and the undertaking of periodic servicing and maintenance in accordance with the manufacturer’s instructions, where applicable.

All Jetmaster ProBraai Elite / JetBraai fireboxes are furthermore warranted to be free from defects in material or workmanship, – subject to normal use and maintenance, for a period of 10 years commencing from the date of invoice.

All Jetmaster UniBraai fireboxes are furthermore warranted to be free from defects in material or workmanship, – subject to normal use and maintenance, for a period of 5 years commencing from the date of invoice.

All Jetmaster Universal fireplace boxes are furthermore warranted to be free from defects in material or workmanship, – subject to normal use and maintenance, for a period of 10 years commencing from the date of invoice.

All Jetmaster Contractor Universal fireplace boxes are furthermore warranted to be free from defects in material or workmanship, – subject to normal use and maintenance, for a period of 5 years commencing from the date of invoice.

This warranty does not cover corrosion in regard to products made from mild steel or stainless steel materials.

Accessories, such as gas grill inserts, ash pans, charcoal starters, grills, etc., are guaranteed for a period of 12 months in terms of faulty material and workmanship, misuse, fair wear and tear excluded.

The Jetmaster warranty does not come into effect in instances where:

  • Proof of purchase is not provided;
  • It is apparent that any damage or malfunction is due to the appliance not being operated under normal conditions for which it was designed and intended;
  • The appliance was not installed in accordance with the provisions of the Jetmaster Installation and Instruction Manual that was provided at the time of purchase;
  • Modifications have been done to the product without written approval from the manufacturer;
  • Non-approved or non-standard accessories are used or attached to the firebox;

In the event of a claim arising under the terms of this warranty, Jetmaster will at its own discretion either replace or repair the faulty product, subsequent to an investigation and establishment of the merits of any claim, – within a reasonable period of time.

Under no circumstances will Jetmaster accept liability for any consequential loss, damage or injury arising out of, or in connection with the installation, use or operation of any Jetmaster product.